Privacy Policy

Last Updated: December 5, 2025

1. Introduction

Welcome to Colshopp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Colshopp(كل شوب), you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you provide to us:

Phone Number: Used for user authentication, account verification, and order-related communications
Name: Used for user identification and personalization of services
Email Address: Used for account management and important notifications (optional)
Password: Encrypted and used for account security (if you choose password authentication)
Delivery Address: Used to fulfill your orders and provide delivery services
Payment Information: Processed securely to complete transactions

2.2 Automatically Collected Information

When you use Colshopp, we may automatically collect:

Device Information: Device type, operating system, unique device identifiers
Usage Data: Pages viewed, features used, time spent on the app
Location Data: With your permission, to show nearby stores and provide accurate delivery services
Log Information: IP address, access times, app crashes, and system activity

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information to improve user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To process orders, facilitate deliveries, and provide customer support
Account Management: To create and manage your account, authenticate users, and maintain account security
Communication: To send order confirmations, delivery updates, and respond to inquiries
Personalization: To customize your experience and show relevant products and stores
Payment Processing: To process transactions securely and prevent fraud
Analytics: To understand how users interact with our app and improve our services
Legal Compliance: To comply with legal obligations and protect our rights
Marketing: To send promotional offers and updates (with your consent, where required)

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, delivery, cloud hosting)
Stores and Merchants: Order details shared with stores to fulfill your purchases
Delivery Partners: Delivery information shared with drivers to complete deliveries
Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for any other purpose

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit using SSL/TLS protocols
Password hashing using industry-standard cryptographic algorithms (BCrypt)
Secure storage on protected servers with access controls
Regular security audits and updates
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing of your information
Data Portability: Request transfer of your data to another service
Objection: Object to processing of your information for certain purposes
Withdraw Consent: Withdraw consent for data processing where consent was the basis
Opt-out of Marketing: Unsubscribe from promotional communications

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Colshopp is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Colshopp, you consent to the transfer of your information to our facilities and service providers globally.

11. Push Notifications

We use OneSignal to send push notifications about order updates, promotions, and important information. You can opt-out of push notifications through your device settings at any time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you a notification through the app or email (for significant changes)

We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: vaoooollm@gmail.com
App: Colshopp

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions.

15. Your Consent

By using Colshopp, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.